You don’t have to be a graduate at software engineering to create your very own bot companion. No worries, the bot builder is easy and intuitive. You can have multiple bots in different pipeline stages of the sales & marketing process. As Dale Carnegie said: “A person’s name is to that person, the sweetest, most important sound.”Ī Chatbot can be created for free in Kommo. It is a small detail but it makes a big difference. We don’t doubt you’ll always get high marks, but in the case a potential customer leaves a low grade your team will be informed so you can improve the quality of service in the future.Īdd simple code in the message text such as or (Company) and the bot will use the contact name in the lead card to address your customer by their name. Once a conversation finishes, Chatbot will ask the customer to assess the quality of the service they received. Basically, you can create a complete communication flow from the moment a potential customer contacts you, until they buy your product. 😎Ĭhatbot can also create and send invoices to your customers.
The artificial intelligence feature enables the bot to recognize the intention behind customer questions and give the appropriate answer. Send internal messages in the lead cardĪnd as they would say in any good teleshopping channel: ‘ But wait, that’s not all!’ 😁.Change the lead status or responsible user.Send information and take actions depending on the customer’s message.The bot is able to take actions inside of the Kommo account depending on the answers and choices the customer makes while chatting. Action button (suitable when you provide different options, the course of the conversation will depend on the selected action)Īll of these message types can be combined, giving Chatbot the ability to communicate using different types of media and text.URL button (clicking on the word or phrase redirects the customer to a different page).The Kommo Chatbot (also known as Salesbot) has features which will automate many aspects of your customer communication. WhatsApp Chatbot conversation in Kommo Kommo WhatsApp Chatbot capabilities 🤖Īnd the best thing about it, they are free and easy to create. They are able to do hundreds of actions, such as greeting messages, providing and gathering information, CRM actions and even doing invoicing for you. Mistakes happen and leads are lost.Ĭhatbots are an ideal solution which will automate your communication flow and provide your potential clients with a seamless, 5 star customer experience. Messengers such as Facebook Messenger have revolutionized the way businesses communicate with their customers, but chatting manually can often leave customers waiting for an answer. But when it comes down to communication between companies and their potential customers, silence can be deadly for business.
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